Skip to main content
Hemlock Hat Co. Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Hemlock Hat Co.
  2. Frequently Asked Questions

Frequently Asked Questions

  • How can I take care of my hat?
  • How do I contact support?
  • What should I do if I get my hat wet?
  • Do your hats offer UPF protection?
  • Can I Stretch My Hat If It's Too Tight?
  • Straw Hat Irregularities vs Defects
  • Why did my free shipping go away after using a discount code?
  • I received the incorrect hat, what should I do?
  • Which retailers are your hats sold in?
  • Am I able to cancel my order?
  • How much does shipping cost?
  • Does Hemlock Hat Co. make custom hats?
  • Where are your hats made?
  • How long does shipping take?
  • Am I able to change my order?
  • When will my order ship?
  • How can I track my order?
  • How do I return an item?
  • How do I exchange an item?
  • My hat was damaged in shipping, how do I get a replacement?
  • My hat is damaged as a result of a manufacturer defect, how do I get a replacement?
  • Are you taking on new wholesale partners?
Hemlock Hat Co.