Frequently Asked Questions
- How do I contact support?
- What should I do if I get my hat wet?
- Why did my free shipping go away after using a discount code?
- What should I do if the brim of my hat starts to curve?
- I received the incorrect hat, what should I do?
- Which retailers are your hats sold in?
- Are the hats UPF protective?
- How do I cancel my order?
- How much does shipping cost?
- Media Inquiries and Ideas
- Does Hemlock Hat Co. make custom hats?
- Where are your hats made?
- It looks like I have been charged multiple times for my single order.
- I'm having technical issues trying to place an order on the website.
- Straw Hat Irregularities vs Defects
- What are the available hat sizes?
- How long does shipping take?
- How do I change my order?
- When will my order ship?
- How can I track my order?
- How do I return an item?
- How do I exchange an item?
- My hat was damaged in shipping, how do I get a replacement?
- My hat is damaged as a result of a manufacturer defect, how do I get a replacement?
- I lost my drawstring ball-clasp, how can I get a new one?
- Are your hats waterproof?
- Where/how should I store my hat?
- Are you taking on new wholesale partners?
- My hat is tight, am I able to stretch it?