Frequently Asked Questions
- How can I take care of my hat?
- How do I contact support?
- What should I do if I get my hat wet?
- Do your hats offer UPF protection?
- Can I Stretch My Hat If It's Too Tight?
- Straw Hat Irregularities vs Defects
- Why did my free shipping go away after using a discount code?
- I received the incorrect hat, what should I do?
- Which retailers are your hats sold in?
- Am I able to cancel my order?
- How much does shipping cost?
- Does Hemlock Hat Co. make custom hats?
- Where are your hats made?
- How long does shipping take?
- Am I able to change my order?
- When will my order ship?
- How can I track my order?
- How do I return an item?
- How do I exchange an item?
- My hat was damaged in shipping, how do I get a replacement?
- My hat is damaged as a result of a manufacturer defect, how do I get a replacement?
- Are you taking on new wholesale partners?