To receive the quickest response please email us at: support@hemlockhatco.com.
You can also leave us a voicemail at: 888-490-6440. Please include your name, phone number, detailed message, and an order number if this applies.
Please allow 24-48 hours for a response during normal business hours Monday – Friday, 6AM – 2PM PST.
In the meantime, here are a few links that might help:
Shipping Information: https://bit.ly/2NNASM7
Returns & Exchanges: https://bit.ly/3iqVbgr
Sizing & Hat Care: bit.ly/sizingandhatcare
Frequently Asked Questions: https://bit.ly/2YMsJPb
If you are attempting to edit an order or fix an address please make sure that your email has, “EDIT ADDRESS”, or, “CHANGE ORDER”, in the subject line. This will allow our team to get to your time-sensitive requests as soon as possible.
Thank you!
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