U.S. orders may be returned or exchanged up to 30 days from date the package was shipped. Returns must be in new condition, unworn and free of damages – a quick try on is cool, a float down the river, or a sweaty hike is less cool.
Orders must be returned or exchanged in original packaging or utilize packaging that can safely accommodate the size of item(s) being returned. Item(s) damaged due to improper packaging will not be eligible for a refund. With the exception of beanies, improper packaging for hats includes envelopes, poly mailers, bags and/or standard cardboard boxes that do not accommodate the size of the item(s) being returned.
FINAL SALE items are not eligible for returns or exchanges. SALE items are eligible for exchanges and store credit only. We currently do not accept returns for international orders.
Exchanges
To start your exchange, click HERE.
- Enter and order number and zip code or email address.
- Select the item(s) you’re sending back and select reason for return (final sale items not eligible).
- If you would like to exchange for a different size, select ‘Replace with the same item’ and proceed to step #7.
- If you would like to exchange for a different color or style, select ‘Exchange for other items’. Then, select ‘Shop now with (refund amount)’. You will be redirected to our website where you can select a new item(s).
- Add the item(s) you would want to your cart and proceed to checkout.
- If you select a new item(s) that is of lesser value than the original item(s) purchased, we’ll refund the balance back to your original payment method, once we receive your original item(s). If you select a new item(s) that is of greater value than the original item(s) purchased, you’ll be prompted to pay the remaining balance owed.
- Print your return label and mail back the original item(s).
- We’ll ship the new item to you once your returned item is dropped off and scanned by the carrier.
If you have any questions please contact support@hemlockhatco.com.
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