You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition you received it.
When sending your item back for a return, please include:
- Packing Slip or Order Number
- Reason for Returning Item
You will be responsible for paying your own shipping costs to return your item.
Please send returns to:
Hemlock Hat Company
1497 Poinsettia Ave
Vista, CA 92081
Once we receive your item, we will notify you that we have received your returned item for inspection. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card. You will only be refunded for the purchase price of the item, not including tax and shipping.
Please allow up to seven days for the credit to appear on your statement.